SJS Headquarters

Export Booking Representative

US-VA-Norfolk
3 months ago
Job ID
2017-1426
# of Openings
5
Category
Administrative/Clerical

Overview

Customer representative to assist in completing export bookings 

Responsibilities

  • Make new bookings and modify existing bookings as per customer request via email, phone and Electronic Data Interchange
  • Research, followup and resolve customer issues in timely manner
  • Communicate, follow-up with customers, overseas agents and internal departments to  resolve problems
  • Conduct "root cause" analysis to find out what caused customer's problems and to provide management suggestions to prevent future issues
  • Reduce service failures and costs providing accurate information in a timely manner
  • Provide information to customer related to sailing schedules, equipment availability, routing, rates, etc...
  • Rate bookings using information provided by customers as well utilizing our rate retrieval systems
  • Manipulate our Tariff/Contracting system to assist customers with contract rates and tariff rule questions
  • In the event of service failures, coordinate a prompt recovery response by working with the customer and internal associates
  • Attend training classes related to IMDG and 49CFR
  • Observe all company and department rules, requests and procedures
  • Other tasks assigned by Management

 

 

Qualifications

  • High School Diploma required
  • High level analytical and problem solving skills
  • Excellent communications skills with clear articulation
  • Excellent phone etiquette and proven cutomer service abilities
  • Proficient computer skills to include basic Microsoft applications (Excel, Outlook, INterner Explorer)
  • College degree preferred
  • Knowledge of world geography preferred
  • Accurate typing with a mimumum of 40 WPM

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